payment policy & returns

RETURNS

At theawarenetwork.com.au, we understand that sometimes things don't fit as you thought they would.

That's why we have the BUY - TRY - RETURN policy. Purchase your favourite hot item(s), try them on at home and if for any reason it doesnt feel right, simply return it for an obligation free refund.

Just post the item back to us, and we will post you a new item free of postage charge.

All that we ask that:
* you return the item(s) within 7 days of purchase
* Email us --> info@theawarenetwork.com.au
* items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe bags should also be protected as they are considered part of the product, and your return may not be accepted if the bag is damaged.
* items should be returned new, unused, and with all the designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

PAYMENT POLICY

We accept MasterCard, VISA, Diners on PayPal payment. All payments are processed by PayPal. You do not need to be a PayPal member to complete the transaction. Once in check out, simply select “Don’t have a PayPal account” to use your Visa or MasterCard instantly. You will not be required to sign up to be a member. If you are a PayPal member, you can also pay using your account.

You can also pay directly into our bank by Direct Deposit. Please email for banking details. If you need any further information, please email info@awarenetwork.com.au

SECURE ONLINE PAYMENTS

Your payment will be processed by PayPal, who is the most trusted leader in online payments. It boasts industry-leading fraud prevention measures and data is automatically encrypted when sent to PayPal using Secure Sockets Layer protocol (SSL). This information is scrambled and hence unintelligible if intercepted. Your financial information is not even shared with the merchant.
You will notice that when you click on ‘Add to Basket’ or ‘View Basket’, the beginning of the web address will change to https:// from http:// signalling you are now on a secure page. You will also see a small lock appear at the bottom of your window. Click on this lock and all the secure certificate information will appear.

ECO POLICY

Mola textile art have been used by the Indigenous Kuna women. Once they have finished using them, they sell them to art appreciators in the cities of Colombia and from there they are hand tailored into classic modern shoes to be worn again and live on! They use cutting-edge techniques and materials sewn together and decorated by one aware soul to another! Seeing the materials are handwoven and passed on we cannot offer any warranty on the mola, but will do our best to cover any workmanship faults in the shoes.

UNAVAILABLE STOCK

Occassionally unforeseen demand or supply issues may result in certain styles or sizes being unavailable. If this happens, we will contact you immediately, and offer you the opportunity to cancel, wait for or change your order. Your credit card is not charged until your order is sent.

GENERAL LIABILITY

To the extent permitted by law, in no event shall The Aware Network be liable for any property damage, personal injury, loss of use, loss of profit or consequential, indirect or incidental damages in relation to any product.

FRAUD

We take credit card fraud seriously and will not hesitate to prosecute any fraudulent transactions. Any orders that seem suspicious will be investigated before being processed. Please email any customer service queries to info@theawarenetwork.com.au